As a Field Application Specialist at Vésale Bioscience – Inteliphage, you will play a critical role in customer support and pre-sales activities for our innovative phage therapy solutions. You will serve as a trusted technical and scientific advisor to hospitals, physicians and laboratories, ensuring that customers and prospects derive maximum value from our products and services. Your responsibilities will span on-site training, remote support, product demonstrations, scientific knowledge transfer and workflow integration, all while collaborating with cross-functional teams (Sales, Marketing, R&D, Production and Quality) to ensure a seamless experience for our clients. Reporting to the Chief Business Officer (CBO), you will also work closely with the Chief Operations Officer (COO).

Responsibilities:

• Pre-sales support and technical demonstrations
  • Collaborate with the Sales team to provide technical and scientific expertise during sales presentations, product demonstrations, and implementation discussions.
  • Analyze customer requirements to propose optimal implementations or workflow adaptations.
  • Assess laboratory and clinical processes to identify improvements, workflow optimizations, and opportunities to integrate Vésale Bioscience – Inteliphage solutions.
  • Maintain up-to-date knowledge of competitor offerings to position Vésale Bioscience – Inteliphage solutions effectively.
  • Work closely with R&D, Quality, and Production teams to provide feedback on product performance and drive continuous improvement.
  • Develop strong relationships with healthcare professionals, lab managers and hospital administrators to facilitate adoption and enhance user satisfaction.
  • Conduct frequent follow-up visits to ensure successful and continuous product utilization and gather insights for improvement.
• Customer training and support
  • Provide on-site and remote training to end-users on phage therapy workflows, Phagogram technology and sample processing.
  • Ensure customers can effectively integrate Vésale Bioscience – Inteliphage products into their lab or clinical workflows.
  • Deliver clear guidance on product features, best practices and compliance requirements.
  • Serve as the first point of contact for customer inquiries, offering prompt, high-quality support through phone, email and on-site visits.
  • Proactively identify issues, propose solutions, and escalate problems to the appropriate internal teams when necessary.
  • Oversee product implementations and maintenance, ensuring minimal disruption to customer operations.

• A challenging position within a high-potential biotech company.
• The opportunity to take part in the development of robust cutting-edge solutions to fight antibiotic-resistant infections.
• A dynamic, mission-driven culture that embraces innovation, collaboration and patient-focused solutions.
• Opportunities for professional growth and development.
• An attractive compensation package in line with the position’s responsibilities and your experience.
• Flexible working hours and hybrid work environment.
• A super motivated team that supports each other all the way.
• Fun team events from delicious breakfasts, lunches together, drinks after work to team building.